TERMS AND CONDITIONS
A contract will be deemed to have been made between Dream Weddings and Events and the client once client has confirmed their wish to book. The booking will be deemed as accepted by the issuing of a booking form. Once the form is received by Dream Weddings and Events you are agreeing to the colour, material and hire equipment listed. This booking confirms acceptance of Dream Weddings and Events terms and conditions.
A non-refundable deposit of 25% must be paid within 7 days after booking. The additional costs must then be cleared at least 28 days prior to the event date. If Dream Weddings and Events are booked within 30 days of the event, the full balance must be paid immediately.
Once your deposit has cleared, there can be no reduction in the order. Additional items may be added if agreed by both parties.
Any notification of cancellation from the client must be sent in writing using Royal Mail recorded delivery to Dream Weddings and Events' registered address. A cancellation fee of no less than half of the agreed fee will be applied for. Full payment will be sought if cancellation is made within 31 days of the event.
Dream Weddings and Events reserves the right to delay, cancel or alter any booking where forced to do so by circumstances beyond our control. Should this occur the client will receive a full refund of all the monies paid for the event. However, Dream Weddings and Events will not incur any additional liability for non-appearance. We will attempt to arrange a replacement should we not be able to attend for any reason, however, this is not guaranteed.
Dream Weddings and Events will not be held responsible for any hire equipment being the wrong size, it is the customers responsibility to take measurements and ensure these are correct, this also includes chair covers. Where hire equipment is ordered that is the wrong size, full payment will be required and no refunds are possible.
Dream Weddings and Events consider minor stains in our pricing and therefore these will not incur an additional cost. However, if we notice irreversible or damage through mistreatment has incurred for example footprints, guests drawing on linen, excessive staining, burns, candle wax and rips or tears this will result in an invoice being issued to cover the additional costs.
Unless specified by the client Dream Weddings and Events may take both photographs and video footage, before, during and after the event. These will then remain the property of Dream Weddings and Events to use as we wish to do so.
The customer is responsible for the property of goods during the period of hire
Any damages or losses incurred during the hire of equipment will incur in full replacement costs being paid for by the customer. No substitute item will be accepted by Dream Weddings and Events. It is the customers responsibility to obtain these costs from the venue, should the venue be at fault.
Dream Weddings and Events will inform the owner within seven working day of the event should any damages or losses to property occur. An invoice will be sent outlining the extent of damage and payment owed.
Dream Weddings and Events will not be held responsible for any injury obtained by any hire item, we are fully insured with public liability insurance.
Dream Weddings and Events require access to a properly earthed mains electricity supply, sufficient to allow safe usage of the required equipment for the event. If the supply is inadequate then the amount of equipment may be reduced. If we consider that the electricity supply or any other aspect of the event is unsafe then we reserve the right to refuse to start or continue the performance after consultation with the client.
Licences for the performance of recorded music are only required at public events. In most cases private parties, such as wedding receptions, birthdays etc which are invitation only and attract no entrance fee do not require a licence. It is the clients responsibility to obtain such licences if required. If appropriate licenses are not obtained, we reserve the right to delay or cancel the event and no refunds would be given.
English Law and Dream Weddings and Events shall govern the contract of these terms and conditions and the client hereby submits to the exclusive jurisdiction of the English Courts in all matters regarding the contracts and the above terms and conditions.